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How to Order from Lucas Bond

You can place an order with Lucas Bond through this website, by telephone on 01435 866577, by post to Lucas Bond, Bodells Farm, Newick Lane, TN21 8PU or by e-mail at info@lucasbond.com

 

Website

The majority of our goods can be bought through this Lucas Bond website and payments can be made securely using all major debit and credit cards and are processed by RBS WorldPay.

 

By Telephone

If you would like to order by telephone please call on 01435 866577. Orders can be taken during the following hours: Monday to Friday from 10.00am until 5.00pm. If we are busy please leave a message and we will return your call as soon as possible or at least within 24 hours.

 

By Post

If you would like to place an order by post, please write to us at Lucas Bond, Bodells Farm, Newick Lane, TN21 8PU. We are happy to accept a cheque as payment with your order, but we will wait for this to clear with our bank before sending out the goods ordered.

 

By e-mail

If you would like to place an order by e-mail please write to info@lucasbond.com with your order details; a telephone number and convenient time when we can call you.

 

Contract Cancellation

Please note that you are entitled to cancel your contract, provided you do so no longer than eight working days after the day on which you received the products. If you wish to exercise your right to cancel this contract prior to despatch, please contact Lucas Bond on 01435 866577 or e-mail info@lucasbond.com

If you decided to cancel an order which includes a product that has been specifically made for you for any reason, and it is unlikely that we could sell it to another customer at full selling price, we reserve the right to charge a cancellation fee of 20% of the order price.

If your order has already been despatched please follow the procedure set out in our Returns Policy (see Delivery and Returns) when returning the goods.