Please read our Privacy and Security Policy carefully. This Policy applies when you visit or surf our website without purchasing any product, when you register with Lucas Bond, and when you use our site for purchasing products. If you have not already done so, please also read our Terms and Conditions by following the appropriate link.

Customer Registration

To make online shopping faster and easier you can register with www.lucasbond.com. As a registered customer you only have to enter your shipping addresses and billing information once. They will be securely stored with us for your future use. Using your username and password of your choice, you may access your account online at any time to add, delete or change information.

If you are using a public computer we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

Personal Data

We will keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected. Our servers and our databases are protected by industry standard security technology, such as network address translation and password protection. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

Our employees have been trained to handle personal data properly to maintain your security and confidentiality. While we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we try very hard to prevent such unfortunate occurrences.

We will add you name and address to our mailing list to keep you informed about your orders and future offers, if you do not wish to be mailed please let us know.

We will not disclose any of your details to third parties unless it is related to the purchase of the goods ordered through Lucas Bond. 

Use of 'Cookies'

In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the site can use to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve the site for you. You can refuse cookies by turning them off in your browser.

Other Information Collected 

We may monitor customer traffic patterns, site usage and related site information in order to optimise your use of the site and we may give aggregated statistics to a reputable third-party, but these statistics will include no information personally identifying you.

Further Questions

If you have any further questions, please do not hesitate to contact us by telephone on 0208 675 9300 or in writing at the address given below:

Lucas Bond Limited,

45 Bedford Hill,

London

SW12 9EY