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Terms and Conditions

These Terms and Conditions, together with our Privacy and Security Statement cover our relationship with you in relation to the operation of this website. If you have any questions about them please contact us at info@lucasbond.com before using the website.

We may change these Terms and Conditions or our Privacy and Security statement at any time by updating this page. Please check this page from time to time in order to ensure that you are aware of any changes. Using or accessing this website indicates your acceptance of these Terms and Conditions.


Product Pricing and Descriptions

All reasonable care is taken to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

All prices on the Website are in pounds sterling and inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.


Buying from Lucas Bond

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:  

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Be over 18 years of age
  • Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
  • Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

The total cost of your order is the price of the products ordered plus delivery and payment for all orders is at point of sale and not at point of despatch.


Placing an Order

When you place an order, we will require your name, e-mail address, credit / debit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

We will notify you as soon as possible if we are unable to accept your order. Non-acceptance of an order may be a result from one of the following occurring: the product you ordered being unavailable from stock; our inability to obtain authorisation for your payment or the identification of a pricing or product description error. We reserve the right to reject any offer of purchase by you at any time.

Once your order has been despatched, the completion of the contract between Lucas Bond and yourself takes place.


Contract Cancellation

Please note that you are entitled to cancel this contract, provided you do so no longer than eight working days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact Lucas Bond on 01435 866577 or email info@lucasbond.com

If your order has already been despatched please follow the procedure set out in the Returns Policy. 

If you decided to cancel an order which includes a product that has been specifically made for you for any reason, and it is unlikely that we could sell it to another customer at full selling price, we reserve the right to charge a cancellation fee of 20% of the order price. In the case of the Weltevree Dutchtubs which are all made to order we will charge a cancellation fee of 50% and 100% for all tubs produced in a custom colour specified by the customer.


Legal Information

'Lucas Bond' is Lucas Bond Limited and is a company registered in England and Wales. The registered address for Lucas Bond Limited is Bodells Farm, Newick Lane, Heathfield, East Sussex, TN21 8PU and our Company registration number is 05417653. Our VAT registration number is 863628204.


Privacy and Security

We will keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected. Our servers and our databases are protected by industry standard security technology, such as network address translation and password protection.  

Our employees have been trained to handle personal data properly to maintain your security and confidentiality. While we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we try very hard to prevent such unfortunate occurrences.

We will add you name and address to our mailing list to keep you informed about your orders and future offers, if you do not wish to be mailed please let us know on info@lucasbond.com

We will not disclose any of your details to third parties unless it is related to the purchase of the goods ordered through Lucas Bond.

In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the site can use to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve the site for you.

We may monitor customer traffic patterns, site usage and related site information in order to optimise your use of the site and we may give aggregated statistics to a reputable third-party, but these statistics will include no information personally identifying you.

If you have any further queries, please do not hesitate to contact us at info@lucasbond.com